Fast and personal
WhatsApp Support Team
Our team answers questions about products, orders, payments and shipping every working day.
Accessible: Monday to Friday, 10:00–15:00
We are happy to help you
A question about a product or order?
Our support team is available every working day from 10:00 to 15:00 via WhatsApp. Tell us which animal, which product and which strength it concerns, so we can help you faster and more specifically.
WhatsApp SupportAvailable on working days from 10:00 to 15:00
Send photoUseful if you have a question about a label, bottle or order
Batch informationIf possible, state the product or batch number
Everything in one conversation
Photos, video and documents
All information remains together via WhatsApp. You can send photos of a product or label, a short video and relevant documents. Please also include your name and order number when ordering questions.
Never share PIN codes, passwords or other security codes.
WhatsApp supportThis way we can help faster
What can you include with your question?
- The animal group and the weight of the animal.
- The full product name and strength in milligrams.
- Whether your question is about Gold, MCT oil, wild Alaskan salmon oil or the cat line.
- The order number for questions about an order.
- A sharp photo of the label if that helps to recognize the product.
We cannot provide a diagnosis or treatment advice for medical questions, illness, medication or possible interactions. Please contact your vet for this.
Practical information
Order, pay and deliver
Payment
View how payment is made in the webshop and where you can see the current payment methods.
To payment →Shipping
Read about processing, Track & Trace, delivery and shipping costs.
To shipping information →Product selection
First compare animal group, strength and composition in our selection guide.
Open the selection guide →Company details
Cannabidiol Company
Business address
Industrieweg Zuid 22-B
3958 VX Amerongen
Postal address
Postbus 59
3958 ZV Amerongen
KvK: 30115952
Btw: NL814340088B01
Laboratory and production site; visits and collection are not available.
Frequently asked contact questions
Can I get personal product advice?
We can explain our product lines, ingredients, strengths and practical application. Medical assessment and treatment advice belong to a veterinarian.
How do I inquire about the status of my order?
Please include your name and order number. Also check the email with the order confirmation and any Track & Trace.
Can I come and collect a product?
Laboratory and production site; visits and collection are not available.
Where can I find the terms and conditions and privacy policy?
At the bottom of each page you will find links to the general terms and conditions, the privacy policy and the disclaimer.